Cablevision Offers Sandy Credits

The cable operator, other providers, will lower bills for customers without power.


Cablevision Systems Corp. said that it was offering credits to customers unable to access their Optimum service.

Cablevision was joined by Verizon's FiOS and other cable giants in lowering bills in the wake of Hurricane Sandy, which knocked power out for millions in the New York metropolitan area.

"Many of our customers have been severely impacted by Hurricane Sandy," Kristin Dolan, Cablevision’s senior executive vice president of product management and marketing, said in a statement. "In addition, customers will not be responsible for any damage to Cablevision equipment caused by the storm, and will be able to exchange damaged equipment at no cost."

Of the 1.3 million Cablevision subscribers without power, about 450,000 were on Long Island. Another 600,000 were in New Jersey.

FiOS, DirecTV and Dish Network have all implemented similar policies for their customers.

Verizon said it would replace damaged or missing equipment at no cost to the customer.

For more information on how to contact Cablevision, visit their Optimum website.

Verizon customers should visit their support page.

Elliott Anthony November 04, 2012 at 02:51 PM
The equipment is already faulty and service has numerous daily problems. They were a mess before the storm anyway.
Cheryl Kobak November 04, 2012 at 08:08 PM
Jeff k, you are lucky to get a response from optimum. I have called all week and cannot even talk to a human person. Today they said the are open 24 hours a day and then hung up on me 3 times. I think the can give some kind of an update of where they are going to be working. Sitting in the library reading my emails and finding out what is going on in the world.
John Jameson November 05, 2012 at 12:06 AM
After Irene I had no power or cable for 9 days. I was told by Cablevision they would not credit my account, even though the cable wires were also pulled down on our street. They said they don't give credit when the power is out. Perhaps they've changed their tune this time around.
Laurie Jones November 05, 2012 at 01:23 AM
We've had the same experience - have had power for 3 days (yea!) but no cable. Gotten several stories. On hold for 45 minutes tonight; finally reach number 1 in the que and they disconnected me! Have tried to call for the last 30 minutes and they simply say "they can not assist at this time" and to call back later! What??? Does anyone know - is anyone in our Wilton or CT government monitoring optonline's horrible service?
canaan guy November 05, 2012 at 06:33 AM
Kristian Dolan... Nepotism at work... Dolans daughter! Exec. "Senior" V.P.... Wow some title.


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