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Health & Fitness

How to be more brave in business

When you are in a client-based business like ours, your number one goal is to make your client happy with the services and expertise you provide. It's simple: when they are happy, they keep using you and recommending you to others and your business continues to thrive. SGC has heard a few nightmare stories lately, about business folks trying to appease difficult clients (not ours!), who are unrealistic in their demands. What's a business person to do? We have a couple of ideas, but we'd love to hear more. For starters, take a deep breath and don't send any frustrated emails, texts, or tweets that you may regret. If you work independently and don't have co-workers, bounce your problem off of a few trusted professionals for their feedback. If you have colleagues, loop them in and see what solutions they have. Soothing an upset client is best done on the phone or in person. It's easier and less confrontational to send an email, but this is the time to be brave. Often times, a client will start the call out with their dukes up. And as soon as they hear the genuine care and concern in your voice, plus a few creative solutions, their guard drops. Sometimes a client just wants to know you are working hard for them and that you haven't forgotten about them. Everyone has different ways of communicating their needs, some are less dramatic than others. But that's what makes the world interesting. Need inspiration to be more brave and overcome obstacles at work or in life? Check out "Brave" by Sara Bareilles, or even "Roar" by Katy Perry. Sing into your hairbrush and you will be ready for anything.

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